Terms and conditions

of Sale

The general conditions of sale will be applied to all exhibitions organized by the Ultim Events Company. You agree to comply with them before purchasing your ticket.

Version applicable from 01/01/2021



ARTICLE 1 - General provisions of the General Conditions of Sale


1.1. Scope


These General Conditions of Sale apply to the purchase of all tickets, entry PASS and Extras, allowing access to private fairs and events organized by ULTIM EVENTS.


These General Conditions of Sale apply to the exclusion of all other conditions. They will prevail, where applicable, over any other version or any other contradictory document.


Unless proven otherwise, the data recorded by ULTIM EVENTS constitutes proof of all transactions.


1.2. Enforceability of the General Conditions of Sale


The General Conditions of Sale are made available to you on the site www.ultimevents.com where they can be consulted directly, and they can also be communicated to you on request by telephone, e-mail or post.


The General Conditions of Sale are enforceable against you and you acknowledge, by checking a box provided for this purpose, to have read and accepted them before placing an order.


The validation of the order by its confirmation constitutes acceptance of the General Conditions of Sale in force on the day of the order, the conservation and reproduction of which are ensured by the company ULTIM EVENTS in accordance with article 1127-2 of the civil code.



1.3. Modification of the General Conditions of Sale


ULTIM EVENTS reserves the right to modify its General Conditions of Sale at any time.


In case of modification, the applicable General Conditions of Sale are those in force on the date of the order.



1.4. Partial invalidity


The nullity of a contractual clause does not entail the nullity of the General Conditions of Sale, except if it is a decisive clause which led one of the parties to conclude the contract of sale.


The temporary or permanent non-application of one or more clauses by ULTIM EVENTS cannot constitute a waiver on its part of the other clauses of the General Conditions of Sale which continue to produce their effects.

In addition to this, you need to know more about it.


ARTICLE 2 - PASS and Extras

2.1 Ordering PASS and Extras


The prices of PASS and Extras are indicated on the site in euros, all taxes included.


The ticketing fees amounting to 2.50% of the transaction price are added to the price of PASS and extras appearing on the website.


ULTIM EVENTS reserves the right to modify its prices at any time. PASS and extras will be billed on the basis of the rates in effect at the time the order is placed.

To validate the order, you must provide your contact details (including name, surname, valid e-mail address, information relating to your payment card) and the names of all participants.

You can access the personal data communicated on simple request under the terms and conditions set out in Article 11 below.

The information requested is mandatory and is essential for the management of the contract, the customer relationship and the provision of PASS and Extras.

You will be able to preview your order and choose a payment method among those offered on the Site.


An order summary will be displayed on your screen, showing information relating to the chosen event, the number of PASS reserved and any Extras chosen, and specifying the total price including VAT of your purchase.

You can then modify or correct your order.

To validate the order, you must accept these General Conditions of Sale by checking the box provided for this purpose.

The sale will only be considered final after payment of the full price of any PASS and Extras.

2.2. Use of Tickets - Pass, Bracelets and Extras:

It is mandatory to have a PASS to access the event as well as to purchase and access the Extras. You are not authorized to buy any other ticket (called extras such as photos, autographs, meeting room or any other ticket giving access to the activities of the event) without having previously purchased an entry PASS.


These PASS are expressly called PASS. You must provide us with the names of the participants when purchasing your PASS. The ticket remains personal and cannot be modified without prior authorization from ULTIM EVENTS. Only the holder of the original ticket whose name appears on the ticket can withdraw it and use it, the ticket will be lost if it is presented or requested by a third person. There are no exceptions to this rule without prior authorization from the organization.

In addition to this, you need to know more about it.

To collect the PASS, you will be required to provide photo ID as well as all the supporting documents for your purchases, received by mail. Without the PASS and your extras, access to the lounge will be prohibited.

In addition to this, you need to know more about it.

When checking at the entrance to the event venue, a valid photo ID may be requested and it must match the name on the PASS.


Wearing the Bracelet / Badge is compulsory throughout the event, and must be presented to the staff for all access. The absence of the Bracelet / Badge or the refusal to present it may prevent you from accessing the event or one of the activities.


2.3. Exchanges, reimbursement of Tickets - Passes, Bracelets and Extras


Tickets, Passes and Extras are neither exchangeable nor modifiable. If you have to cancel your presence at the event, no refund will be possible. No exceptions except with written permission from Ultim Events.


Tickets, Passes and Extras are only refundable in the event of cancellation of the event.


In case of cancellation of the show, only the price of the PASS and Extras will be refunded.

Additional costs such as ticketing costs, travel or accommodation costs or any other costs of any kind that you may have incurred will not be reimbursed to you by ULTIM EVENTS.


The reimbursement will only intervene in favor of the initial purchaser.


Their resale is prohibited without prior authorization from Ultim Events. The PASS and Extras may not be resold at a price higher than their purchase price.


ARTICLE 3 - Payment terms

In addition to this, you need to know more about it.

The price is payable in cash, in full on the day of confirmation of your order, as follows:


- Bank cards: Payment by bank card is made via the online ticketing site CITYVENT, registered with Orias as the exclusive agent in banking operations and payment service and certified HTTPS. All bank details entered are encrypted and protected, and are subject to secure processing by the online ticket office. Payments are subject to 3D Secure, requiring authentication from your bank in order to validate the payment. Your bank details are neither consulted nor stored by the company ULTIM EVENTS.


- Bank transfer to the account of the company ULTIM EVENTS.

Subject to the prior agreement of ULTIM EVENTS, the price can be paid in several installments by transfer (for the VIP or any PASS which authorizes payment in several installments). NO refund will be made if you do not pay for your PASS in full, for whatever reason.


The order of PASS and Extras will be considered final only after effective receipt of the full price and costs of the online ticketing.


In the absence of payment of said sums, ULTIM EVENTS will not be required to issue the PASS ordered.


No additional costs will be charged, apart from the aforementioned online ticketing costs.


The travel and accommodation costs that you would have to incur to get to the event are your responsibility.



ARTICLE 4 - No right of withdrawal


In accordance with the provisions of article L 221-28 of the Consumer Code, you do not have the right of withdrawal, with regard to the provision of services relating to leisure activities which must be provided on a date or a period determined.

The contract is therefore definitively concluded upon placing the order in accordance with the terms specified in these General Terms and Conditions of Sale.



Article 5 - Reception of minors during the event


  • 16 years +: Minors 16 years and over must complete the parental authorization "+16 years" and present a copy of the identity document of the legal guardian.


  • 14-16 years old: Minors between 14 and 16 years old must be accompanied by a responsible adult person who also has a Pass and complete the "14-16 years" authorization, present a copy of the legal guardian's identity document and the accompanying person (if a person other than the legal guardian).

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  • - 14 years old: Minors under 14 years old must be accompanied by an adult member of their family who also has a Pass and complete the "-14 years" authorization, present a copy of the identity document of the legal guardian .

In addition to this, you need to know more about it.

All permissions are available here .


  • Children under 10: Access to the event is free for children under 10 provided a family member is present. The child can accompany you on certain activities such as posing on your duo, trio or group photo photos, but for individual photos, autographs, evening; the child will have to have his own extras.

In addition to this, you need to know more about it.

ARTICLE 6: Image rights


You are informed that ULTIM EVENTS may be required to take photographs or recordings during the event, on which you may be identifiable.


By attending the event, you authorize your image to appear on photos or video recordings that Ultim Events could use for advertising or commercial purposes as part of the promotion of its activity (websites, professional pages on networks social, advertising, exhibition, but not limited to).


You declare that you are of legal age and have all the capacity and powers to grant said authorization.


The legal representatives purchasing the PASS for the benefit of their minor children declare that they are of legal age and authorize the shooting of their minor child (ren), by accepting these general conditions of sale and signing the 'parental consent. In the event that only one parent signs the parental authorization, he certifies that the other parent is not opposed to the shooting, nor to the use of the images produced during the event.



ARTICLE 7 - Course of the event


7.1. Allocation of places:


A place and row are assigned to you. You can exchange your places but only in the same category and same row and with the authorization of the participant whose place has been allocated.


7.2. Cameras :


Cameras are allowed during the event if you meet the following conditions:


• Authorized shooting time

• Use only of compact digital cameras.

• The use of flashes is only authorized during the first 5 minutes of the panels.

• Prohibition of the use of cameras with a lens greater than 18-55mm

In addition to this, you need to know more about it.

7.3. Photos and videos:


It is strictly forbidden to make video / audio recordings during Q&A and during any other activity forming part of the convention.


It is strictly forbidden to take photos and video recordings during autographs and photoshoots (including using a mobile phone, camera, etc.) as well as during meeting-rooms, cocktail parties, under penalty of dismissal immediate without refund.

In addition to this, you need to know more about it.

7.4. Autographs and Photoshoots:


A schedule is provided to participants before the event, and announcements are made throughout the event. Ultim Events disclaims any responsibility for the non-achievement of an autograph or a photoshoot or any other extra if the participant does not show up when he is called to do so.


Ultim Events is not responsible for the result of the photoshoot (eyes closed ...) We remind you that these extras are in limited quantity.


ARTICLE 8 - Modification of the event


The show schedule can be changed at any time or be canceled.


Ultim Events reserves the right to make any changes to the event due to unforeseen and unavoidable circumstances.


The arrival of guests is not contractual. If any event beyond our control forces one or more guests to cancel their presence, this absence would not be a reason for reimbursement of the PASS.


We will do our best to replace them with one or more new guests. Any extras purchased will be replaced by those with the actor of your choice, and the choices included in the PASS will be replaced by the new guest. The organization can choose to reimburse fans for this ticket if this does not impact the entire event.

In addition to this, you need to know more about it.

Ultim Events reserves the right to change the date and location of the event to obtain as many guests as possible.

In addition to this, you need to know more about it.

Tickets will be automatically postponed to the new announced date.


In the event of postponement or change of the venue of the event, Ultim Events will not reimburse the PASS and Extras, nor the costs incurred, such as ticketing costs, travel or accommodation costs or any other costs of any kind. whatever kind you were able to engage.


ARTICLE 9 - Incidents during the event


ULTIM EVENTS implements all means to guarantee minimum security during the event, through the presence of security services.


ULTIM EVENTS and the owner of the premises rented to host the event cannot be held responsible for any loss, injury or damage suffered by a participant during the show.


ULTIM EVENTS cannot be held responsible for an incident that occurs during the event.



ARTICLE 10 - Abusive behavior of participants


In the event of physical or verbal aggression, overly expressive, insulting, denigrating or threatening remarks towards the team, staff, guests, or other participants even BEFORE the event, or non-compliance with safety rules or endangering others on the site of the event, Ultim Events reserves the right to refuse access to the event or to immediately dismiss a participant without reimbursement of the event and / or to prohibit the definitive access to its events.


ARTICLE 11 - Protection of personal data


The nominative personal data requested from you are subject to computer processing by ULTIM EVENTS.


The use of the personal data collected is exclusively intended and is strictly limited to the taking of orders, the processing of the order, the establishment of invoices, the edition of PASS and the management of the customer relationship.


The information requested is mandatory and the refusal to communicate makes it impossible to process the order.


These data will not be transferred to a non-member state of the European Union.


The recipients of personal data can be, in a comprehensive manner:

- The LAKOOZ company, owner and operator of the CITYVENT website, online ticketing manager,

- The service providers or subcontractors to which the LAKOOZ company entrusts operational functions, services or the carrying out of surveys and statistics,

- S-Money, a subsidiary of the BPCE group, which manages and controls all financial flows on the www.cityvent.com site.

- Judicial, financial or other government agencies.


Said service providers may have access to all or part of your data in a secure manner within the strict framework of the performance of their service.


The ULTIM EVENTS company and the LAKOOZ company take all necessary measures to ensure the security and confidentiality of your data, only persons authorized by reason of their activity within the competent services have access to your data within the limits of their authorizations.


The personal data collected is neither transferred nor sold to third parties.


The data controller is Mrs Donia SALAH, whose contact details are: donia@ultimevents.com

The data collected will be kept within the framework of the purpose of the processing defined above, until the event is held, then, in compliance with legal and regulatory obligations, for the following periods:


  • Management of the services of the company ULTIM EVENTS and the company LAKOOZ: 5 years from the last use of the service

  • Customer relationship management: 3 years from the date of the event

  • Cookies: 13 months maximum from the date of the event


You have, in accordance with the national and European regulations in force, a right of permanent access, modification, rectification, opposition, deletion, portability and limitation of processing with regard to information concerning you.

This right can be exercised with ULTIM EVENTS, by email or post.


You can oppose the processing of your personal data or withdraw your consent to the processing of your personal data at any time by writing to ULTIM EVENTS by email or post.


These rights can also be exercised with the company LAKOOZ. The information notice on the protection of personal data collected by LAKOOZ is available on the site www.lepotcommun.fr/politique-de-confidentialite .



ARTICLE 12 - Intellectual property


The content of the website is the property of ULTIM EVENTS and its partners and is protected by French and international laws relating to intellectual property.

Any total or partial reproduction of this content is strictly prohibited and is liable to constitute an offense of counterfeiting.


ARTICLE 13 - Unpredictability


In the event of a change in unforeseeable circumstances during the conclusion of the contract, in accordance with the provisions of article 1195 of the Civil Code , the Party which has not accepted a risk of excessively onerous performance may request a renegotiation of the contract. to its co-contracting party.


ARTICLE 14 - Force majeure


The Parties cannot be held responsible, nor break their commitment, if the non-performance or delay in the performance of any of their obligations, as described herein, results from a case of force majeure. , within the meaning of article 1218 of the Civil Code .


A case of force majeure is understood to mean any event beyond the control of the debtor, which could not be reasonably foreseen when the contract was concluded and the effects of which cannot be avoided by appropriate measures, which event prevents the performance of its obligation by the debtor. The ban on public reception decided by government authorities for a determined period for health reasons will also be considered as a case of force majeure.


If ULTIM EVENTS is forced to postpone an event due to a case of force majeure, the event will be postponed to a later date and the tickets will be automatically postponed to the new date announced, without giving rise to a refund. If you cannot attend the convention by this date, you will be invited to contact us.


In the event that the show is canceled in its entirety, the tickets will be refunded.


In addition to this, you need to know more about it.

ARTICLE 15 - Applicable law - Language


These General Conditions of Sale and the operations resulting from them are governed by French law.

They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute.



ARTICLE 16 - Mediation


16. 1. Prior complaint


In the event of a dispute, you should first contact our customer service by email (contact@ultimevents.com) or post (address: 1, rue des marronniers, 95870 BEZONS).


16. 2. Request for mediation


If the complaint request to customer service fails or if there is no response from this service within two months, you can submit the dispute relating to your order or to these General Terms and Conditions of Sale to the mediator of the trade and industry federation, which will attempt, with complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.


To present your mediation request, you have a complaint form available on the mediator's website.


The parties to the contract remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or reject the solution proposed by the mediator.


ARTICLE 17 - Disputes


In the absence of an amicable agreement, all disputes to which these general conditions of sale could give rise, concerning their validity, interpretation, execution, termination, consequences and consequences will be submitted to the competent courts under the legal conditions. common.


ARTICLE 18 - Pre-contractual information - Customer acceptance


You have been informed, prior to placing your order and concluding the contract, in a readable and understandable manner, of these General Conditions of Sale and of all the information listed in article L. 221-5 of the Code. consumption , and in particular the following information:


- the essential characteristics of the event;

- the price of PASS and ancillary services;

- the date and place of the event;

- information relating to the identity of ULTIM EVENTS, its postal, telephone and electronic contact details,

- the possibility of resorting to conventional mediation in the event of a dispute;

- the absence of the right of withdrawal, and other important contractual conditions;

- the accepted payment methods


The fact that a natural or legal person places an order on the website implies full and complete acceptance and acceptance of these General Conditions of Sale and obligation to pay for the PASS and Extras ordered, which you expressly acknowledge.


Do not hesitate to contact us in case of problem or question, we will do our best to answer you as soon as possible.